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TERMS & CONDITIONS

CUSTOMER CARE

At Candle Wise, we're committed to providing our customers with an exceptional shopping experience from start to finish. We believe that excellent customer care is the foundation of any successful business, and we go above and beyond to ensure that our customers feel valued and supported every step of the way.

 

From the moment you visit our website or step into our physical store, you'll be greeted with a friendly smile and we will help you to find the perfect candle or fragrance.

 

Our team is passionate about our products and can answer any questions you may have, offer personalised recommendations, or even creating something bespoke, and provide expert advice on how to get the most out of our candles and home fragrances.

We understand that shopping online can be daunting, which is why we offer a hassle-free return policy and free shipping on orders over a certain amount. We want our customers to feel confident in their purchases, and we'll do everything we can to ensure that you're completely satisfied with your order.

If you ever have any questions or concerns, our customer care team is always on hand to help. We pride ourselves on our fast response times and personalized approach, and we'll work with you to find the best solution to any problem. Do not hesitate in contacting us

In addition to our exceptional customer care, we also offer a range of other benefits to our customers. We regularly run promotions and special offers, so you can enjoy our products at a discounted price. We also offer personalized gift options, so you can create a truly unique and thoughtful present for someone special.

 

At Candle Wise, we believe that our customers are the heart of our business, and we're committed to providing them with the best possible experience. Try us today and experience our commitment to excellence customer care firsthand.

Privacy & Safety

PRIVACY & SAFETY

At Candle Wise, we take your privacy and safety very seriously. We understand that when you shop with us, you're trusting us with your personal information, and we're committed to keeping it safe and secure at all times.

 

We use technology and security measures to protect your personal information, including encryption, firewalls, and secure servers. We never share your information with third parties unless required by law or with your express consent.

At Candle Wise, we're committed to providing our customers with a safe and secure shopping experience. If you have any questions or concerns about our privacy or safety policies, please don't hesitate to contact us.

 

Our team is always on hand to help and provide support.

WHOLESALE INQUIRIES

At Candle Wise, we're proud to offer our products at wholesale prices to businesses and retailers. We believe that everyone should have access to high-quality, eco-friendly candles and home fragrances, and our wholesale program makes it easy for businesses to offer our products to their customers.

We offer a wide range of products at discounted prices, including candles, reed diffusers, wax melts. We also offer personalised packaging options, so you can create a unique and branded product that your customers will love.

Whether you're a small independent shop or a large retailer, candle Wise is the perfect choice for businesses looking to offer high-quality, sustainable home fragrances to their customers.

 

In addition to our high-quality products, we also offer exceptional customer service and support to our wholesale customers. We understand that every business is unique, and we'll work with you to create a personalised wholesale program that fits your needs.

We are always on hand to answer any questions you may have and provide expert advice on our products and packaging options. 

If you're interested in our wholesale program, we invite you to contact us today to learn more. We'd love to partner with you and help you offer high-quality, eco-friendly candles and home fragrances to your customers.

PAYMENT METHODS

  • Credit / Debit Cards

  • PAYPAL

  • Offline Payments

  • BACS

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